Sophie Andrews Accessories is an online store specializing in fashionable and affordable women’s jewelry. We offer a curated selection of necklaces, earrings, bracelets, rings, and accessories designed for everyday wear and special occasions.
Where are you located?
Our company is registered in the United Kingdom:
SOPHIE ANDREWS ACCESSORIES LTD 17 BRIMHAM COURT REDCAR ENGLAND TS10 4AT
We operate primarily as an online store and serve customers internationally.
Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment securely.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
How do I know my order is confirmed?
After placing your order, you will receive a confirmation email with your order details. If you do not receive it, please check your spam folder or contact us.
Shipping
Do you ship internationally?
Yes, we offer international shipping to many countries. Delivery availability may vary depending on the destination.
How long does shipping take?
Shipping times vary depending on location and logistics conditions:
Processing time: 1–3 business days
Delivery time: 7–15 business days (estimated)
Delays may occur during peak seasons or customs processing.
How can I track my order?
Once your order is shipped, you will receive a tracking number (if available) via email so you can monitor your delivery status.
Returns & Refunds
Can I return my item?
Yes, we accept returns within 14 days of receiving your order, provided items are unused and in original packaging.
Please refer to our Returns & Exchanges page for full details.
How long does a refund take?
Once your return is received and approved, refunds are typically processed within 5–10 business days, depending on your payment provider.
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund.
Products
Are your products high quality?
We carefully select all products to ensure they meet our quality and design standards. While our items are fashion jewelry, we focus on style, durability, and everyday wearability.
Do you restock sold-out items?
Some items may be restocked depending on supplier availability. Popular designs may return, while limited items may not be restocked.
Payments
What payment methods do you accept?
We accept secure online payments through major credit and debit cards. All transactions are processed through secure payment gateways.
Is my payment information secure?
Yes. All payments are encrypted and processed securely. We do not store any sensitive payment information on our servers.
Additional Questions
Can I change my shipping address after placing an order?
If your order has not been shipped yet, you can request an address change by contacting us immediately.
Do you offer customer support?
Yes, our support team is available to assist you with any questions related to orders, shipping, or products.
Contact Us
If you have any additional questions, please contact us:
