At Sophie Andrews Accessories, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy explains how we process, handle, and ship your orders placed through our website https://sophieaccessories.net.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified.
Shipping Time
Once your order has been processed and dispatched, estimated delivery times are:
United Kingdom: 5–10 business days
Europe: 7–15 business days
United States & Canada: 7–15 business days
Rest of World: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasonal periods.
Shipping Methods
We work with reliable international shipping partners to ensure safe and efficient delivery of all orders.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your shipment.
Shipping Costs
Shipping fees (if applicable) will be calculated and displayed at checkout before you complete your purchase.
In some cases, we may offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
If tracking is available for your order, you will receive a tracking number via email once your order has been shipped.
Please allow 24–48 hours for tracking information to update after dispatch.
Delayed or Lost Orders
While we work closely with trusted logistics partners, delays may occasionally occur due to:
Customs processing
Weather conditions
Carrier delays
High shipping volumes
If your order has not arrived within the expected timeframe, please contact us and we will assist you in resolving the issue.
We are not responsible for delays caused by external shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately.
Customs and Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
We recommend checking with your local customs office for more information.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation.
We will work with the shipping carrier to investigate the issue and provide a suitable solution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
SOPHIE ANDREWS ACCESSORIES LTD 17 BRIMHAM COURT REDCAR ENGLAND TS10 4AT
Final Note
We are committed to providing a smooth and reliable shopping experience. Our team continuously works to ensure orders are processed and delivered as efficiently as possible.
