At Sophie Andrews Accessories, we want every customer to feel confident and satisfied with their purchase. If you are not completely happy with your order, we offer a return and exchange policy under the conditions outlined below.
Please read this policy carefully before requesting a return or exchange.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The item must be unused and in its original condition
The item must be in its original packaging
The return request must be made within 14 days of receiving your order
Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged, including:
Earrings (if hygiene seal is broken or item is worn)
Sale or clearance items (if marked as final sale)
Gift cards (if applicable)
Items damaged due to misuse or improper handling
Return Process
To request a return or exchange, please follow these steps:
